Having the latest Michel Houellebecq, your shopping or your next bedside table delivered to your home in less than 48 hours is no longer surprising. The race for innovation by many distributors such as CDiscount, Amazon, or Fnac.com is redefining market standards and consumer expectations.
Behind the scenes ? An ever-increasing requirement for responsiveness, flexibility and cost competitiveness for all logistics players. If more efficient tools and processes allow these performance gains, employees – handlers, order pickers, forklift drivers, delivery people, etc. – and in particular temporary workers who respond to the need for increased flexibility, nonetheless remain the keystone.
Absenteeism, administrative complexity, high costs: traditional temporary work must be modernized to meet the new requirements of the logistics sector
Temporary work is a necessity in the logistics sector. In the words of Jacques-Antoine Granjon, CEO of VentePrivée.com, who highlights the advantages of temporary work : “Of course there are temporary workers, but that's necessary in order to benefit from the flexibility required in a sector where everything is always in flux, where flows are never the same, and therefore neither are stocks, and where demand is versatile and therefore difficult to forecast.”
However, although technological leaps have radically transformed supply chains over the last twenty years, the temporary employment market has remained, more or less, the same: lack of reliability and absenteeism, limited responsiveness, and a historical operational model (agencies + paper) costly for the customer. With a constantly increasing number of agencies – almost 8,000 to date – the temporary employment market is struggling to seize the opportunity of digital transformation, to the detriment of competitiveness and quality of service.
With the mass adoption of digital uses by all socio-professional categories – 9 out of 10 job seekers use the internet for their searches according to Pôle Emploi – it is now possible to radically improve the job experience. temporary work thanks to technological innovation, for the benefit of temporary workers and employing companies.
Reliability, simplicity, competitiveness: focus on the digital “marketplace” model that transforms the temporary employment experience for employers and temporary workers
Alexandre Dardy and I, two former Amazon and Alibaba employees, created iziwork in April 2018 by adapting e-commerce marketplace best practices to the temporary job market. This model takes an innovative look at the traditional temporary employment market to offer logistics and HR site managers more reliable, less restrictive and more economical recruitment. In one year, iziwork has become the digital leader in temporary employment in France with more than 120,000 temporary workers, and 120 major account clients which include more than half of the 20 leaders in distribution and logistics.
The key to this success? Reliability first. Customers report a reduction in absenteeism – no shows, departure during a mission – of around 30% thanks to this model.
iziwork offers a better quality of service to temporary workers to attract, promote and retain the most reliable and competent, which allows its clients to fill their open positions more quickly by minimizing absenteeism.
Like e-commerce marketplaces, iziwork relies on the “empowerment” of supply to better respond to demand: strong involvement of workers thanks to a range of tools that allow them to take control of their career.
This translates firstly into transparent and fair direct access to job offers throughout France. A matching algorithm then makes it possible to automatically analyze a hundred times greater volume of applications to concentrate in-depth interviews on the best profiles with the result being a better quality of CVs presented to clients.
“iziworkers” also benefit from the first loyalty program for temporary workers: their attendance and performance entitle them to bonuses, free training and cash flow facilities financed entirely by iziwork for the benefit of its clients.
Simplicity is also a major asset for operational staff used to going back and forth on contracts, time records, and invoices. iziwork takes care of and digitizes all administrative formalities such as contracting, payroll, or invoicing and thus guarantees an optimal, stress-free experience from end to end. If for temporary workers everything happens on a smartphone, on the client side iziwork adapts to uses to minimize constraints: a dedicated account manager responds to their daily needs and makes the link with the platform.
Finally, its digital model without real estate costs, and the automation of administrative processes allows iziwork to significantly reduce its structural costs. The virtuous circle at the heart of iziwork's growth model allows it to offer the most economical rates to its clients over time: competent workers attract new clients who feed the platform with job offers which themselves attract more of workers who improve their skills etc. The growth that iziwork derives from this virtuous circle allows economies of scale supported by its digital model, which are redistributed to customers through more competitive prices.
It is therefore with ambition and optimism that iziwork approaches the future, contributing at its level to the large-scale digital transformation that the temporary employment market should experience over the next five years. Today, fewer than 1% of temporary work assignments go through digital platforms; but at the rate at which job seekers are adopting digital uses, particularly on smartphones, we must expect rapid and large-scale developments. If the digital model still raises questions for some, a growing number of logistics sites are taking the plunge to increase their flexibility with more reliable and responsive recruitment, and reduce their costs by making savings of up to 30%.
Want to discover more? Appointment at https://iziwork.com
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